Shipping and Returns

BICYCLES
Adjusted and reviewed in our workshops

RETURNS

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day “on which you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at Gr 100 Plasencia S.L., Pasaje Salvador, LOCAL 1 ZONA A, Plasencia, 10600, Caceres, Spain; telephone +34 927 099 020 and email address info@gr-100.com of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email). You may use the model withdrawal form below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding period expires.

Consequences of withdrawal
In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make the said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or hand over the goods to us directly, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline shall be deemed to have been met if you return the goods before it expires. You must accept the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal
The right of withdrawal will not be applicable to contracts that refer to:

– The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
– The supply of goods that may deteriorate or expire quickly.
– The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
– The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

Withdrawal Form Template
(you must only complete and send this form if you wish to withdraw from the contract)

– For the attention of Gr 100 Plasencia SL, Pasaje Salvador, LOCAL 1 ZONA A, Plasencia, 10600, Caceres, Spain; telephone +34 927 099 020 and email address

– I hereby inform you (*) that I/we withdraw from our (*) contract for the sale of the following good/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or of the consumers and users (only if this form is presented on paper)

– Date

(*) Delete as appropriate.

Cancellation of the order by GR-100.com
In the case of cancellation of the order by gr-100.com depending on the availability of stock in our warehouses, refunds will be made on the same day or the next day through the same method of payment.